Project Background
In recent years, various departments have implemented practical policies to simplify visa processes and optimize payment systems, facilitating smoother interactions between China and the rest of the world in terms of personnel, trade, and tourism. Trip.com Group, in alignment with these favorable policies, has been proactive in driving innovations in products, content, and technology, consistently enhancing the inbound and outbound travel experience. These efforts have enabled Trip.com Group and its domestic and international tourism partners to share in the benefits of China’s growing cross-border travel market. To further capitalize on the opportunities in cross-border travel, Trip.com Group organized the Envision 2024 Global Partner Conference, inviting over 1,600 foreign tourism professionals from more than 50 countries and regions to discuss the development prospects of China’s cross-border tourism market.
Service Content
Landelion provided simultaneous interpretation services in five language pairs: Chinese-English, Chinese-Korean, Chinese-Japanese, English-Korean, and English-Japanese with a total of 10 interpreters, and real-time English shorthand services for the conference.
Service Highlights
1. Customized solutions, precise alignment with the client’s needs: In response to the conference’s multilingual and high-standard requirements, we conducted a thorough analysis of the agenda and crafted three customized solutions for our client. Each solution considered the regional distribution of interpreters and cost analysis, demonstrating our deep understanding of and precise alignment with the client’s needs.
2. Selection of elite interpreters, ensuring professional quality: Our team of interpreters are graduates of or currently employed at renowned language institutions, holding national-level interpreting certification and boasting extensive experience in simultaneous interpretation at large-scale events. Through rigorous screening and interviews, we ensured the professionalism, reliability, and quality of our interpreter team.
3. Flexible response to challenges, efficient service delivery: Despite the challenges posed by resource constraints during the conference season and the time zone differences faced by interviewers in Japan and Korea, Landelion demonstrated remarkable flexibility and efficiency. By conducting cloud-based interviews across time zones, deploying interpreters nationwide, and employing efficient screening mechanisms, we not only overcame scheduling challenges but also maintained high service standards and client satisfaction.
Service Outcomes
1. Seamless communication bridge, facilitating deep collaboration: Our simultaneous interpretation services acted as a solid bridge connecting Chinese and foreign tourism professionals, ensuring accurate information dissemination and effective communication at the conference, which laid a strong foundation for deeper cooperation between Trip.com Group and its global partners.
2. Enhanced brand image, increased market influence: The high-quality service provided by Landelion earned praise from both Trip.com Group and the attendees, significantly boosting our brand image and market influence in the field of premium international conference services. This establishes a robust groundwork for our future partnerships and growth.
3. Deepened industry insights, leadership in service innovation: Throughout the service process, Landelion gained valuable experience in tourism conference services, deepening our insights and understanding of industry trends. We will leverage this opportunity to continuously drive service innovation and technology upgrades, offering more professional, efficient, and tailored language service solutions to more clients.